Troubleshooting installation issues :

  •   unzipping issues

A frequent issue is to unzip the downloaded plugin archive in a way the folder hierarchy is lost. (Cinema4D, Maya, Houdini) 
You NEED to maintain the folder hierarchy that exists in the zip archive while unzipping !

  • QuadRemesher for MODO installation issues

When you drag and drop the lpk, modo performs the installation of the plugin.
It may return an error message if
– It can’t find the target ‘Kit’ folder
– or, it has no right to write in the Kit folder.
In this case, the workaround is to install it manually:
– Rename the .lpk as .zip
– Extract the ‘QuadRemesher’ folder inside the zip
– Open modo, click on ‘Open Content Folder’
(or ‘Open User folder’, this location will work as well)
– In the Explorer/Finder, enter in the ‘Kit’ folder.
Copy the “QuadRemesher” folder extracted from the zip into the ‘Kit’ folder
Close and restart modo .

  • QuadRemesher for MAYA installation issues

In the ‘quick start‘ video, we want to install in “C:\Users\All Users\ Autodesk\ApplicationPlugins\”.
1 – NB: on windows, “C:\Users\All Users\” is exactly the same folder than “C:\ProgramData\”.
So you can install in “C:\ProgramData\Autodesk\ApplicationPlugins”, this will be strictly equivalent.
2 – On macOS : The “QuadRemesher” folder extracted from the zip must be copied in:
“/Users/Shared/Autodesk/ApplicationAddins/”
3 – The “C:\Users\All Users\ Autodesk\” folder should already exist if Maya is installed. (/Users/Shared/Autodesk/ on macOS).
BUT, the folder “ApplicationPlugins” may not already exist ! (“ApplicationAddins” on macOS)
In this case, CREATE it manually! (take care of typo !)

  • QuadRemesher for BLENDER installation issues

What you get after downloading the addon is a bridge between Blender and the Remeshing-Engine (the algorithm).
The zip doesn’t contain the Remeshing-Engine.
So the first time you click on « Remesh It » (or « License Manager ») button, the addon will automatically download and install the Remeshing-Engine.
It will install it in:
. Windows : C:\ProgramData\Exoside\QuadRemesher\Datas_Blender\QuadRemesherEngine_1.1
. macOS: /Users/Shared/Exoside/QuadRemesher/Datas_Blender/QuadRemesherEngine_1.1
If the addon doesn’t work as expected the 1st time, check if this folder has been created.
If, for some reasons, the addon can’t download the engine automatically, you will have to do it manually.
You can download it here :
https://www.exoside.com/quadremesherdata/quad_remesher_engine_1.2_win.zip
https://www.exoside.com/quadremesherdata/quad_remesher_engine_1.1_win.zip
https://www.exoside.com/quadremesherdata/quad_remesher_engine_1.1_macOS.zip
https://www.exoside.com/quadremesherdata/quad_remesher_engine_1.1_linux.zip
http://www.exoside.com/quadremesherdata/quad_remesher_engine_1.0_win.zip
http://exoside.com/quadremesherdata/quad_remesher_engine_1.0_macOS.zip
And extract it in the appropriate folder (described few lines above).
ex: On Windows, the following path must be valid:
C:\ProgramData\Exoside\QuadRemesher\Datas_Blender\QuadRemesherEngine_1.1\xremesh.exe

Troubleshooting running issues :

  • General issues:

On Windows:

You can get this kind of error: “The program can’t start because MSVCR140.dll is missing…” (or MSVCR150)
In this case, you will need to download and install Microsoft’s Redistibuable Packages for Visual Studio 2017.
You can find it here : https://go.microsoft.com/fwlink/?LinkId=746572
(or google : “Download Microsoft Visual C++ 2017 Redistributable Package (x64)”)

You can get this kind of error: “The program can’t start because MSVCR120.dll is missing…
In this case, you will need to download and install Microsoft’s Redistibuable Packages for Visual Studio 2013.
You can find it here : https://www.microsoft.com/en-us/download/details.aspx?id=40784
(or google : “Download Microsoft Visual C++ 2013 Redistributable Package (x64)”)

If you get: “The program can’t start because MSVCR100.dll is missing…
In this case, you will need to download and install Microsoft’s Redistibuable Packages for Visual Studio 2008.
You can find it here: https://www.microsoft.com/en-US/download/details.aspx?id=15336
(or google : “Download Microsoft Visual C++ 2008 Redistributable Package (x64)”)

On macOS:
The plugin contains executables which are not signed. For this reason, the plugin may fail to run the algorithm or the license manager. You can do the following workaround:
– NB: you don’t need to quit the software (Maya, Cinema 4D, modo, Blender…).
– Navigate to the folder where QuadRemesher is installed. The easiest is to search these files on your disk : « xrLicenseManager » or « xremesh ».
– Right-click, or Control-click on each of the following files and choose ‘Open’ in the dialog that comes up.
   List of files to process:
    ChSolver.dylib + libfbxsdk.dylib + xremesh + xremeshlib.dylib + xrLicenseManager
Basically, you’re telling macOS that you’re trusting the software.
Once all executable files are processed, the plugin should work.
NOTE: When you select « Open » in the above workaround for each file, it will most likely open a Terminal window. You can simply close those windows.
NOTE2: We plan to fix this for the next version of QuadRemesher by signing the executables.

On LINUX: known issues

QR for LINUX does not work with Houdini 18.5 python 3.7 (but works with Houdini 18.5 official download : python2.7 based). This will be fixed ASAP.

On some distribution the license Manager has some issues:
– After activation, you may not get the success message but the computer should be activated successfully.
– clicking on « Deactivate » (if you want to deactivate your linux), may not work on some distribution (CentOS)
The workaround is to delete manually the activation file : XRemesher…_V1.lac
located in $HOME/.local/share/Exoside/Licenses/
This will be fixed ASAP….

  • Antivirus issues:

QuadRemesher plugins needs to launch an executable which performs the remeshing. (« xremesh.exe » on windows, « xremesh » on macOS)
Some antivirus may block the execution of ‘xremesh.exe’ (Norton, for example). In this case you will get no result after clicking on « Remesh it! ».
The solution is to add an exception for the ‘xremesh.exe’ in your antivirus.

  • Graphic UI issues: (4K screens…)

QuadRemesher License Manager is compatible with 4K screens. But sometimes you can get corrupted UI (mainly when switching from 4K to 1K screens). In this case, the best to « reset » QuadRemesher (see below) and then, re-open the License Manager.

  • How to fully RESET QuadRemesher installation

For some reasons, you may want to reset QuadRemesher (it was working before, but not anymore…)
You can do this by opening the Explorer/Finder in the following folders and remove every folders and files which are inside:
on windows:
  C:\Users\[YOURNAME]\AppData\Local\Exoside\QuadRemesher
  C:\Users\[YOURNAME]\AppData\Local\Temp\Exoside\QuadRemesher
on macOSX:
  ~/Library/Application Support/Exoside/QuadRemesher/

on Linux:
  ~/.local/share/Exoside/QuadRemesher/

  • BLENDER issues:

QuadRemesher bridge for Blender relies on FBX import/export addon. So the FBX addon must be enabled (and installed…). If not, you will get an error when trying to remesh.

  • Cinema4D issues:

QuadRemesher plugin for C4D, needs to use the FBX importer/exporter of C4D. For this reason it can’t be used with Cinema4D Demo version because FBX import/export is disabled.

  • Houdini issues:

For QR for Houdini on Linux, you may have to disable the version included in SideFX labs.

  • Turkey:

For some unknown reasons, my website and server is not accessible from Turkey, one user did a video to show how to activate from Turkey : https://youtu.be/VpcbQrsNiWY